From time to time, we work with our trusted friends to bring our guests additional value added services and products. Please feel free to visit their websites but do note that you will be leaving the SK-II Boutique Spa website and entering a website hosted by another party. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of SK-II Boutique Spa's website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of ours.
Appointment Booking. At SK-II Boutique Spa, peak hours are in the evenings and weekends (especially Saturdays), so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. If you will be attending the spa with a voucher, it is a good idea to mention it so that the spa can advise you of any policy that may affect its use.
Therapists. All of our experienced therapists are well trained to deliver consistent treatment quality and care. However, if you have a preference, don't hesitate to let us know. However, do realize that your first choice may not always be available.
Punctuality. Arrive on time or early. If you are late, your treatment time may need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment, it's customary to vacate the room within five or ten minutes. Do note that we have special vanity corner for your touch up needs. You are also free to spend additional time unwinding in the spa's relaxation lounge.
Arrival. If this is your first visit, please plan to arrive at least 10 minutes before your scheduled appointment. This is so that we can explain the spa facility and services to you and in addition, you are required to complete a simple questionnaire and to provide us with your medical and contact information.
Cancellations. If you must cancel an appointment, please give us as much advance notice as possible. Approximately 24 hours' notice is minimum to cancel a single service, and 48 hours or more is usually required for a package of services. Please do note that a last minute cancelation fee is applicable for cancellation or no show after confirmation of appointment.
Medical conditions. If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist know of any medical concerns.
Gratuities. Gratuities are not expected as it is our pleasure to be of service to you. However, we do encourage you to provide us with your candid feedback for your treatment experience with us. We are always looking for ways to enhance our services to you.
Mobile phones. The spa environment is supposed to be a tranquil and stress-reducing experience, we encourage you to turn your mobile phones to silent while visiting the spa. If you need to use your mobile phones during your appointment, please note that we will still need to end the treatment at the scheduled time.
Children. Young children are generally not encouraged at the spa as we aim to provide a tranquil and relaxing environment as much as possible for our guests. And the spa facility may not have child-safety features.
Socializing . When in the relaxation room and elsewhere in the spa, be mindful of others. Keep conversations at a low volume. Thank you.
Courtesy . We believe strongly in mutual respect. Please treat our staff and other guests with courtesy and due respect.
Spa Code of Conduct . Developed by The International SPA Association and Resort Hotel Association, this guideline spells out your rights and responsibilities as a spa guest so you have a more satisfying spa experience.
As a Spa Guest, it is your responsibility to:
As a Spa Guest, you have the right to:
We may modify the TOS from time to time without advance notice. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.
In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the MYSK2SPA.COM or SENZESALUS.COM's terms of eligibility, who have been issued a valid credit card by a bank acceptable to MySk2Spa.com or Senzesalus.com, whose applications are acceptable to MYSK2SPA.COM or SENZESALUS.COM, and who have authorized MYSK2SPA.COM or SENZESALUS.COM, to process a charge or charges on their credit card in the amount of the total purchase price for the items which they purchase. MYSK2SPA.COM or SENZESALUS.COM, reserves the right to restrict multiple quantities of an item being purchased by any one customer.
All orders are subject to acceptance and availability.
MYSK2SPA.COM or SENZESALUS.COM, offers products and services for sale that are in stock for dispatch from our distribution centre or available at our outlets. Occasionally, however, certain item(s) may be out of stock, or treatment(s) not available due to unforeseen reasons.
Please note that items in your shopping basket are not reserved and may be purchased by other customers.
Prices shown on the Site are in Singapore Dollars by default and are inclusive of any relevant local Singapore tax charges at the applicable rate.
All prices and offers remain valid as advertised from time to time. The company reserves the right to change prices of items at any given time without advance notice. However, the Singapore Dollar price of an item displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
Item prices displayed in alternative major currencies (if any) are indicative only, using existing currency exchange rates. Upon the submission of your order, the price charged to your credit card (or preferred payment option) will be based on Singapore Dollar price indicated on the website.
If you are a customer whose credit card is not denominated in Singapore Dollar, the final price you will be paying will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. MYSK2SPA.COM or SENZESALUS.COM is not responsible for any discrepancies that may occur due to exchange rate conversion.
Once your order has been placed, and your payment has been successfully processed, you will receive an email acknowledging the completion of the purchase. The confirmation email will contain the details of your order with e-voucher(s) attached. If you have selected to send as e-Gift Voucher option, you will receive only the acknowledgement email, and your recipient will receive the e-Gift Voucher(s). This signifies the completion of the contract between you and MYSK2SPA.COM or SENZESALUS.COM. The sale contract is concluded in Singapore and the language of the contract is English
We reserve the right not to accept your order in the event, for example, that we are unable to receive payment, that shipping restrictions apply to a particular item, that the item ordered is unavailable or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any item from the Site whether or not that item has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Payments for purchases from MYSK2SPA.COM or SENZESALUS.COM, site can be made via secure PayPal payment gateway which is accessed from the site's Check Out page. All such payments will be subject to PayPal terms and conditions. Please note that all credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to PayPal, we will not be liable for any delay or non-delivery.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Please contact email@example.com if you should have any questions or encounter issues with making payment.
All e-vouchers purchased are valid for 90 days from the date of purchase. Once surpassed the expiry date, the e-voucher is considered voided and no refund or extension will be given.
The e-vouchers are only redeemable for the items listed on the voucher(s) and cannot be exchanged fully or partially with other items.
All items available on MYSK2SPA.COM or SENZESALUS.COM are in the form of electronic vouchers and will be send to your or your recipient's registered email address(s).
For service items, you or your gift voucher recipient are required to:
For product item(s),
We reserve the right to refuse rendering of service or to withhold any product item or charge a full fee/retail price of the services rendered or products consumed should the print out of the voucher is not presented or the voucher is deemed invalid for any reason.
The First Time Customer Special promotion is valid only for Singapore Citizens and official residences inclusive of Permanent Residence, Long Term Social Visit, and Work passes holders. This promotion is not transferable. Only the registered person whose name appears on the voucher is eligible for redemption. Valid NRICs are required for verification before the treatment will be rendered. The company reserves the right to refuse rendering of service, or charge full fee of any services already rendered, in the event that the guest fails to produce a valid NRIC for verification. And no compensation/refund will be provided for such cases.
For any other items, we will allow the redemption of the items to the person(s) who presents the valid e-voucher(s). The company will not be responsible for any stolen or misuse of the vouchers by any other persons.
Order changes and refunds are NOT available for:
For the rest of items, please follow the following steps:
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including MYSK2SPA.COM or SENZESALUS.COM Software and all HTML and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the Content only as expressly authorized by MYSK2SPA.COM or SENZESALUS.COM and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above,Contentis defined as any graphics,photographs,including all image rights, sounds, music, video, audio or text on this Site. MYSK2SPA.COM or SENZESALUS.COM tries to ensure that the information on this site is accurate and complete MySk2Spa.com or Senzesalus.com does not promise that MYSK2SPA.COM or SENZESALUS.COM Content is accurate and/or error-free.
MYSK2SPA.COM or SENZESALUS.COM does not promise that the functional aspects of the Site or MYSK2SPA.COM or SENZESALUS.COM Content will be error free or that this Site, MYSK2SPA.COM or SENZESALUS.COM Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.We will not be responsible for any damages cause from your use of this site.
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
We may include hyperlinks on this Site to other websites or resources operated by parties other than MYSK2SPA.COM or SENZESALUS.COM, including advertisers. MYSK2SPA.COM or SENZESALUS.COM has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
We are not responsible for losses not caused by our breach or negligence or indirect losses which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events which beyond our reasonable control.
At our request, you agree to compensate us fully, defend us and hold MYSK2SPA.COM or SENZESALUS.COM harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and MYSK2SPA.COM or SENZESALUS.COM as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of MYSK2SPA.COM or SENZESALUS.COM, and we shall not be liable for any representation, act, or omission on your part.
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
The TOS together with all our policies and procedures will be governed by and construed in accordance the relevant Singapore law and the relevant courts of the Singapore will have exclusive jurisdiction.
Your privacy is of utmost important to us. As such, the purpose of this document is to inform you of how Senze Salus Pte. Ltd (the "SK-II Boutique Spa"). manages, collects, uses and discloses your Personal Data, which is subject to the Singapore Personal Data Protection Act (No. 26 of 2012) ("the Act").
When you submit information to us, or sign up as a customer on our website to purchase, view or otherwise surf any of the products or services offered by us (the "Products and Services"), you agree and consent to Senze Salus Pte. Ltd (including its related corporations and business units) (collectively, the "Companies"), as well as their respective representatives and/or agents collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Personal Data Protection Policy.
This Personal Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to the SK-II Boutique Spa in respect of your Personal Data.
SK-II Boutique Spa may update this Personal Data Protection Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Personal Data Protection Policy as updated from time to time on our website.
In this Personal Data Protection Policy, "Personal Data" refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
Examples of such Personal Data you may provide to us include your name, NRIC, passport or other identification number, telephone numbers, mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
Generally, the SK-II Boutique Spa collects Personal Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties, or from publicly available sources or through our website in the following ways:
1. when you submit a form for registering as a customer on our website or any other forms relating to any of our Products and Services
2. when you interact with our customer service team, for example, via telephone calls, letters, face-to-face meetings and emails
3. when you use some of our services, for example, websites and apps including establishing any online accounts with us
4. when you request that we contact you, be included in an email or other mailing list
5. when you respond to our promotions, initiatives or to any request for additional Personal Data
6. when you are contacted by, and respond to, our marketing representatives and customer service team
7. when we receive references from business partners and third parties, for example, where you have been referred by them
8. when you submit your Personal Data to us for any other reasons.
9. when you receive services or make purchases at our spa outlets.
When you browse our website, you generally do so anonymously but please see paragraph 7 below on cookies
If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.
The SK-II Boutique Spa collects, may use and disclose your Personal Data for the following purposes:
a. responding to your queries and requests;
b. managing the administrative and business operations of the Companies and complying with internal policies and procedures;
c. facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
d. matching any Personal Data held which relates to you for any of the purposes listed herein;
e. resolving complaints and handling requests and enquiries;
f. preventing, detecting and investigating crime and analyzing and managing commercial risks;
g. providing media announcements and responses;
h. monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
i. organising promotional events;
j. legal purposes (including but not limited to obtaining legal advice and dispute resolution);
k. conducting investigations relating to disputes, billing or fraud;
l. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on the Companies (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and
m. purposes which are reasonably related to the aforesaid.
Where permitted under the Act:
a. the SK-II Boutique Spa may also collect, use and disclose your Personal Data for the following "Additional Purposes":
i. analytics and tracking,
ii. conducting market research and surveys to enable us to understand and determine customer location, preferences and demographics to develop special offers and marketing programmes in relation to the SK-II Boutique Spa s Products and Services, and to improve our service delivery and your customer experience at our touchpoints;
iii. providing additional Products and Services and benefits to you, including promotions, loyalty and reward programmes from the Companies;
iv. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of Products and Services by the SK-II Boutique Spa;
v. leads generation and management for marketing the SK-II Boutique Spa s Products and Services;
vi. administering contests, competitions and marketing campaigns, and personalising your experience at the SK-II Boutique Spa s touchpoints;
vii. communicating to you advertisements involving details of our Products and Services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you (including but not limited to upselling, cross selling and online marketing);
viii. organising promotional events and corporate social responsibility projects; and
ix. purposes which are reasonably related to the aforesaid.
In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for the SK-II Boutique Spa Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by the SK-II Boutique Spa.
b. the SK-II Boutique Spa may also collect, use and disclose your Personal Data for the following "Preferred Partners Additional Purposes":
i. conducting market research and surveys to enable us to understand and determine customer location, preferences and demographics to develop special offers and marketing programmes with our preferred partners;
ii. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of products and services (including promotions, loyalty and reward programmes) by our preferred partners;
iii. leads generation and management for marketing the products and services offered by our preferred partners;
iv. administering contests, competitions and marketing campaigns in connection with the products and services offered by our preferred partners;
v. communicating to you advertisements involving details of the products, services, special offers and rewards offered by our preferred partners, either to our customers generally, (including but not limited to upselling, cross selling and online marketing); and
vi. purposes which are reasonably related to the aforesaid.
In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for Preferred Partners' Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by the SK-II Boutique Spa s preferred partners.
If you have provided your Singapore telephone numbers the SK-II Boutique Spa may contact you using such Singapore telephone numbers (including via voice calls, sms, fax or other means) with information about our Products and Services or those products and services offered by our preferred partners (including discounts, flash sales and special offers).
In relation to particular Products and Services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
Should you wish to withdraw your consent for us to send you sales, marketing or promotional information via a specific mode, please inform us as follows:
a. to withdraw consent from receiving SMS promotions: please unsubscribe by following the steps provided in the promotional SMS;
b. to withdraw consent from promotional emails: please click on the Unsubscribe link in the promotional emails;
Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials through a specific mode, we may still contact you for other purposes in relation to the Products and Services that you hold or have subscribed to with the SK-II Boutique Spa.
The SK-II Boutique Spa will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following:
a. the SK-II Boutique Spa s related corporations and employees to provide content, Products and Services to you, address your questions and requests in relation to your customer accounts, subscription and billing or order arrangements with us as well as our Products and Services, to activate, deactivate, install, maintain and operate our systems and/or services;
b. companies providing services relating to insurance and consultancy to SK-II Boutique Spa;
c. agents, contractors or third party service providers who provide operational services to SK-II Boutique Spa, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security or other services to SK-II Boutique Spa;
d. vendors or third party service providers in connection with marketing promotions and services offered by SK-II Boutique Spa or its preferred partners;
e. commercial shops and retailers in relation to providing rewards and benefits;
f. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies;
g. our professional advisers such as auditors and lawyers;
h. relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and
i. any other party to whom you authorise us to disclose your Personal Data to.
1. enabling certain features and functions on our websites, eg. remembering your user-id, browsing and other service preferences
2. building up a profile of how you and other users use the website
3. improving the efficiency of our website
4. administering services to you and to advertisers; and
5. establishing usage statistics
Most internet browsers provide you the option of turning off the processing of cookies (please see the "help" section of your browser), but this may result in the loss of functionality, restrict your use of the website and/or delay or affect the way in which it operates.
Advertisements on the SK-II Boutique Spa website may be provided by third party advertisers and their agencies. These may generate cookies to track how many people have seen a particular advertisement (or use the services of third parties to do this), and to track how many people have seen it more than once. SK-II Boutique Spa does not control these third parties and their cookie policies and if you have questions about their cookie policies, please contact SK-II Boutique Spa and we will try our best to assist by providing you information about these third party advertising agencies.
SK-II Boutique Spa is not responsible for the Personal Data policies (including Personal Data protection and cookies), content or security of any third party websites linked to the SK-II Boutique Spa s website.
This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.